Explanation

Reply period

You can contact the ombudsman if the authority concerned does not confirm receipt of or handle your complaint on time or if you are dissatisfied with the settlement of your complaint. Municipalities officially have six weeks to handle a complaint. Some municipalities apply a shorter term (four weeks in the case of Rotterdam, for example).

Has the reply period not yet expired? If the reply period has not yet expired, please continue to wait.

Has the reply period expired? If the reply period has expired, please proceed directly to the online complaint form.