Verbally

If you wish to discuss a complaint with the ombudsman, you can call us or come to one of our consulting sessions.

The ombudsman holds walk-in consulting sessions in different municipalities. You do not need to make an appointment to attend these sessions.
It is advisable, however, to report in advance that you will be attending. You can report by telephone, 010-4111600, or by email to info@ombudsmanrotterdam.nl.

The consulting session in Rotterdam is held each week. The consulting sessions in Capelle aan den IJssel, Hellevoetsluis, Spijkenisse/Nissewaard and Vlaardingen are held every two weeks.  A consulting session on a monthly basis is held in Albrandswaard and Westvoorne .

The consulting sessions are freely accessible to all and you are not limited to the consulting session in your municipality. Bring all important letters and notes about the case with you so that the ombudsman’s staff can form an accurate picture of your complaint.

If you arrive no later than half an hour before the end of the consulting session, we usually have enough time to discuss your complaint.