How to contact us

The municipal ombudsman in Rotterdam can be contacted by telephone from 09.00 to 16.00 on working days. If you have questions about your complaint, please call us on:

Telephone 010  411 16 00.

You can also make an appointment to explain your complaint in person. The address is
Minervahuis I
Meent 106, 4th floor
3011 JR Rotterdam

The ombudsman holds separate walk-in consulting sessions in a number of affiliated municipalities in the Rotterdam region.

Would you like to submit a complaint directly? If so, please use the online complaint form.

You can also submit a complaint by email or fax:
Email address:
Fax: 010 241 84 99

The office of the municipal ombudsman is easy to reach by public (tram, bus and metro) and private transport. There are parking spaces on the street (please note that these spaces can only be paid for by debit or credit card) and in the nearby Sint Jacobsplaats (Binnenrotte 15), Bijenkorf (Aert van Nessstraat 16) and Plaza (Kruisstraat 13) car parks.

Click here for the Route Planner
Click here for the Public Transport Route Planner