About the ombudsman

This website specifies the complaints that you can submit to the ombudsman and explains how you can submit them. It also provides information about the ombudsman’s working procedure and the member municipalities and municipal partnerships, which are listed here.

The municipal ombudsman is independent and has been appointed for a period of six years by the municipal councils of Rotterdam and the other member municipalities. The holder of the office investigates and assesses complaints concerning municipal services, submunicipalities, municipal officers and municipal administrators. The municipal ombudsman serves private citizens, companies and social organisations.

If you do not find answers to your questions on this website, please do not hesitate to contact the municipal ombudsman.

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